Store Policies

Here at Ellana Cosmetics, we would like to provide all our customers the very best customer experience. Contained here are our store policies.

 

PREPARING YOUR ORDER

Orders are processed from Mondays to Fridays only. Please allow up to 24 hours for order processing. 

 

SHIPPING COSTS

Add items to your cart, fill in your address, and proceed to the checkout page to see your actual shipping cost.


DELIVERY TIME FRAME

After your order is turned over to the courier, delivery to your address will take about 3 to 5 days. It may take longer than usual for certain locations.

You will receive notifications via email for your:

  • order confirmation - after placing your order,
  • order processed update, and
  • shipment update (with the tracking details, updated 1-3 days after your package is turned over to the courier)
      

AVAILING OF PROMO & DISCOUNT CODES

Discount codes are valid for one (1) use per customer and are applicable to regular-priced items unless otherwise specified. Only one discount code may be used in one transaction.

Discount codes may require a minimum purchase amount. To confirm, please check the marketing materials for the promotion.

Ellana Cosmetics reserves the right to hold and void orders suspected of fraud. The customer will be contacted in such instances.


REPLACEMENT OR REFUND REQUESTS

For any requests for product replacements or refunds, contact our support team at USsupport@ellanacosmetics.com within 7 days of order receipt. Please send your order number and any supporting information/documents available that may be helpful.

The review process may take up to 15 business days. We will provide you with options on the next steps.

x

SIGN IN OR CREATE AN ACCOUNT TO GET STARTED

Create Account

Forgot your password?