Shipping and Delivery

USA SHIPPING
  • Free Shipping for orders $75 and up.
  • Flat Shipping Fee of $6 for orders below $75.
  • Delivery Time Frame: Transit time is 3 to 5 business days. It may take longer than usual in certain parts of the country.
  • Orders exceeding 3kgs, shall be sent in multiple packages. Our Customer Care shall inform you should this be necessary.


INTERNATIONAL SHIPPING

  • Orders are shipped via DHL.
  • Cost of shipping is determined based on shipping weight of your order and destination. You may check rates here.

We send orders to the following countries

USA, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Brunei, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Laos, Luxembourg, Macau, Malaysia, Mongolia, Myanmar, Nepal, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UK, & Vietnam. 

*Belarus, Bhutan, Bulgaria, Cyprus, Egypt, Fiji, Hungary, Iceland, Iran, Jordan, Maldives, Oman, Pakistan, Poland, Romania, Russian Federation, Slovenia, Solomon Islands, South Africa, Turkey, Ukraine, UAE & Yemen.

Delivery Time Frame

Transit time is 3 to 10 business days. It may take longer than usual in certain countries. If you do not see your country in the list above, please contact us at USsupport@ellanacosmetics.com.

 

DAMAGED ITEMS

Upon receiving your order, please inspect the package for any damage that may have occurred during transit. It is normal to see some wear on the parcel’s packaging.

If you see any signs of damage on the actual item/s you have ordered, please take photos showing these and send to USsupport@ellanacosmetics.com, along with other relevant order details. Kindly keep the box, packing materials, and items while we go through the review process. 

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